Text Analytics & Sentiment Insights – Google Play Store Reviews
This project involved analysing user reviews for ChatGPT from the Google Play Store to identify key drivers of positive and negative sentiment. Using semantic analysis, we extracted recurring themes from thousands of textual reviews, enabling clear identification of strengths and areas for improvement.
The analysis revealed which users most appreciated features and experiences, and which generated frustration. These insights could inform product improvements, customer support priorities, and marketing strategies.
This analysis used publicly available reviews and academic datasets. Visuals display aggregated word frequencies and do not reveal any individual user’s identity.